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Director of Emergency Services Job Information
Job Type Full-Time
Category Emergency Services
Sub Category
Posted 09/21/2017
Minimum Education University
Degree Title Masters degree; license preferred
Minimum Experience 3 Year

The Director of Emergency Services is part of the leadership team that provides oversight of the Emergency Services team and manages departmental day to day activities to ensure quality treatment services.  This is a full time, 40 hour a week position.

  • Responsible for administrative and clinical supervision of emergency response systems and services;
  • Management of the Emergency Services team schedule;
  • Maintain contract obligations with the state of NH and local contracts with other agencies;
  • Perform emergency service evaluations;
  • Identify, develop, implement and evaluate program policies and procedures as directed by center, state, federal and administrative codes as well as professional practice standards. 
  • Provide clinical supervision to staff as required by agency.
  • Select, orient, train, counsel, discipline and direct all program staff and assure annual performance evaluations are completed.
  • Responsible for the administrative management of emergency services quality assurance monitoring, including managing clinical database, developing quality assurance collection tools, designing and developing quality assurance reports and related work.
  • Evaluate and monitor program needs, identify unmet needs and revise services as program needs change.
  • Conduct fact-finding investigations of client/family or other grievances and/or complaints and take action as indicated within scope of authority.
  • Maintain professional memberships, licenses, accreditations, certifications, etc.
  • Serve on appropriate committees, both internal and external, as determined by the program director and represents CLM professionally within the community.
  • Perform all other duties as assigned by supervisor.
  • Master’s degree in mental health field; license preferred.

Physical Demands and Working Conditions

  • Must have the ability to sit at computer and use keyboard for data entry;
  • Must have the ability to sit for 60 minute intervals while in sessions and/or meetings;
  • Must be able to flex schedule to accommodate needs of clients and staff;
  • Drug Screen and background check will be required;
  • Reliable transportation is required as part of the work may be completed at Parkland Medical Center.
Preferred Skills
  • Ability to problem-solve and encourage creative problem solving;
  • Strong interpersonal & communications skills, ability to facilitate staff professional growth;
  • Ability to read, analyze and interpret practice standards, technical procedures and government standards and regulations;
  • Ability to write clinical reports, procedure manuals, quality assurance reports, and design/create/manage databases.

Center for Life Management is an equal opportunity employer.

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