Summary Statement:

The Intake Coordinator works as part of the Intake team to facilitate new client entry into clinical and medical services including appointments and insurance authorizations. This is a full time, 30 hour per week position. The hours will be 9:30 am – 4:00 pm, Monday through Friday.  

Major Functional Areas and Description of Duties :

• Gather new client information according to agency and state requirements including demographics, clinical information, providers and insurance/payment information;
• Verify insurance and entry of insurance/fee schedule/benefits for billing purposes;
• Schedule appointments based on acuity, insurance requirements, and clinical information into the correct agency program and staff member;
• Perform functions professionally and in a manner that protects the integrity, confidentiality, and rights of all clients;
• Perform all other duties as assigned by supervisor.

Education and Experience :

• High School Diploma with some college experience is preferred, along with experience in a health care office or medical intake setting is highly desired.

Qualifications and Skills:

• High level of interpersonal skills to handle sensitive and confidential situations, demonstrated poise, tact and diplomacy;
• Ability to work in a fast-paced environment with the ability to juggle multiple competing tasks and demands while being detail oriented;
• Exceptional computer skills with emphasis on proficiency with an EMR; having the ability to type quickly;
• Experience verifying insurance benefits is preferred.

Physical Demands and Working Conditions:

The majority of the work takes place in an office setting; manual dexterity is needed to use computers and standard office equipment. The ability to sit for extended periods of time is required. A significant amount of time is spent speaking over the phone to clients, families and other staff members.

Center for Life Management is an Equal Opportunity Employer.